The County of Cape May is looking for
PUBLIC SAFETY TELE-COMMUNICATOR TRAINEE
Under close supervision as a trainee and productive worker, receives
and responds to telephone or other electronic requests for emergency
assistance including law enforcement, fire, medical, or other
emergency services and/or dispatches appropriate units to response
sites; does other related duties as required.
EXAMPLES OF WORK:
As a trainee and productive worker:
Receives telephone or other electronic requests for emergency
Learns to obtain, verify, and record location of emergency, name of
caller, nature, severity, and current status of the emergency, and
obtains any other appropriate information needed to secure a full
assessment of the circumstances.
Learns to operate automatic number identification (ANI), automatic
location information (ALI), telecommunications devices for the deaf
(TTY/TDD), or other electronic devices to obtain and verify required
May be required to access foreign language interpreter service for
non-English speaking callers.
Maintains a reassuring, calming manner with callers to obtain required
In response to medical emergencies is trained in the provision of
first aid or CPR instructions to stabilize the medical condition of
persons until arrival of professional medical assistance.
In nonmedical emergencies may provide precautionary instructions and
advice to help ensure the personal safety of persons and/or to
minimize loss of property pending arrival of fire, police, or other
Refers nonemergency situations to other appropriate public or private
May dispatch nonemergency personnel or equipment.
Determines the appropriate type of agency(ies) to respond to the
specific emergency or call for assistance.
Learns to utilize radio, telephone, and computerized or other
electronic equipment to dispatch specific law enforcement, fire, or
medical assistance units to the scene of an emergency based on
pre-established response plans, and seeks guidance from supervisory
personnel when circumstances warrant significant deviation from
pre-established response plans.
Maintains a constant update on status of emergency units in the field
and of on-call personnel.
May make entries, inquiries, cancellations, and modifications of
records in various systems and databases such as the National Crime
Information Center (NCIC) and State Crime Information Center (SCIC),
Receives training in the activation of emergency alert systems such as
bells, sirens, beepers, and tone-activated devices.
NOTE: Appointees to positions at Public Safety Answering Points
and at some Public Safety Dispatch Points must successfully complete
training and obtain certification by the Office of Emergency
Telecommunications Services (OETS) in the Department of Law and Public
Safety as required by NJAC 17:24- 2.2, during the trainee period. Applicants possessing the required certifications will be given additional consideration. Seasonal (6 month) employment may also be considered. These positions are full-time but part-time applicants may be considered. Applicants must be willing to work variable shifts including weekends and holidays.
Appointees will be required to possess a valid New Jersey drivers license.
Employee mobility is necessary to perform essential duties of the position.
Interested applicants should submit a letter of interest and resume to:
Kevin McLaughlin, Division Director
Office of Emergency Management
4 Moore Road, DN 308
Cape May Court House, NJ 08210
Director of Human Resources and Training
4 Moore Rd, DN 122
Cape May Court House, NJ 08210