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USPS® and the Postal Inspection Service are aware of the circulation of a fake email/email scam claiming to be from USPS officials including the Postmaster General. Please know USPS officials would never reach out directly to consumers and ask for money or Personal Identifying Information (PII). Please read the information below to protect yourself from email scams and other kinds of consumer fraud.

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Click HERE to see an image of the fake email.

If you ever receive an email about a package delivery or unpaid online postage charges, be careful. Some postal customers are receiving bogus emails featuring the subject line, “Delivery Failure Notification.” These emails appear to be from the U.S. Postal Service® and include language regarding an unsuccessful attempt to deliver a package. The email will prompt you to confirm your personal delivery information by clicking a button or downloading an attachment, that, when opened, can activate a virus and steal information—such as your usernames, passwords, and financial account information. The Postal Inspection Service is working hard to stop these emails and protect your information.

Delivery Failure (Spam)

Bogus emails about delivery failures trick customers into clicking links that contain viruses. Watch to learn more about how to spot spam emails.

  • Do not give out personal information over email

    Be aware that the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email.

  • Poor grammar indicates a fraudulent email

    Poor grammar and spelling errors are a good indication that the email is fraudulent.

  • Be wary of urgent emails

    If the email requests “immediate action,” it could be a scam.

  • Forward spam emails to

    If you receive an email about a package delivery failure, forward it to, then delete the email.