Gloucestercitynews.net(Dec. 2, 2019)--AI or artificial intelligence uses an enormous amount of data paired with sophisticated algorithms to accomplish an amazing array of tasks that just a few years ago would have been impossible. AI is already being used to automate tasks and to improve customer experiences, and the potential for artificial intelligence applications in the world of tomorrow is huge.
How Is AI Being Used Today?
Within just a few years, artificial intelligence has advanced in leaps and bounds. Almost everywhere you look, there are AI applications changing our lives. Take a look at online gaming, for example. AI is now opening up the potential for live online gaming that creates a real-world style experience for players all over the world.
Or how about AI-enhanced map applications that tell you which roads to avoid because of jams on your way home? Take a look around you, and you’ll notice that artificial intelligence is pervading through more and more elements of our everyday lives. It’s influence is often so subtle that we can barely see it unless we look closely.
The Rise Of The Chatbot
One of the top applications for artificial intelligence is chatbots. When customers call their bank or use an online messaging service, they will frequently be passed to a chatbot first to determine their requirements and needs before passing them onto a human representative. By personalizing the customer experience right from the start, artificial intelligence holds a lot of potential for the service industry.
Will AI Replace The Need For Humans?
There is an ongoing concern that with the developments in artificial intelligence, human workers will no longer be required. However, this is unlikely to be the case. In fact, experts are predicting that the real future of AI will lie in augmented analytics.
Augmented analytics is, essentially, traditional analytics which has been augmented with artificial intelligence. By collating huge amounts of data and applying algorithms which determine key factors, AI can help to achieve goals such as improving retail margins through the automation of discount recommendations for different products. This kind of use for AI will certainly not remove human agents from the equation since they will still be required to sell the products that the discounts are being offered on.
It’s also likely that more organizations will, within the next few years actually need more human specialists to work behind the scenes with AI algorithms. Experts in customer trust, privacy and behaviour forensics will all be needed to reduce reputation risks for brands when they adopt AI into their existing protocols.
Augmentative AI – Supporting Humans Not Replacing Them
Augmentative AI is already in use in our everyday lives. If you’ve ever used Grammarly to improve your writing, you’ll already have benefited! This AI uses sophisticated algorithms which can determine if grammar has been improperly used. It can offer suggestions for improvements and recommend options which would improve phrasing. This doesn’t eliminate the need for human writers – rather it nudges writers in a specific direction, helping to give them greater confidence and reducing their editing workload. It’s likely that this type of AI is where the future is headed – augmentative functionality that makes human’s lives easier.
Augmentative AI offers the potential to complete operations and tasks that would otherwise be expensive and time consuming for humans to do. Auto-transcription, for example, can take a task which takes hours to complete manually and reduce it to a matter of minutes. Humans won’t miss these unwanted, laborious tasks and will, instead, be able to dedicate their time to more worthwhile pursuits.
Another highly probable future use of AI will be to improve our social experience. Humans are naturally social creatures who enjoy talking with others. As many of us are living increasingly isolated lives, it’s only natural that we look for things to talk to that can replace other humans when there are none around.
Siri and Google Assistant are just two examples of AI that can be a confidant and friend as well as a useful tool. Capable of responding appropriately when spoken to, these voice assistants can already do much more than just retrieving information or playing a song when instructed. Siri already has a raft of responses that are frivolous rather than functional and this will only become better as time goes on, with even more realistic encounters and conversations becoming possible with your AI-enhanced devices in the future.
AI In Our Near Future
For the foreseeable future, it’s likely to be the case that AI augmentation will be the way in which most of us will be directly interacting with artificial intelligence. The effect is likely to be so subtle that we barely notice it. Digital products will have a higher quality, fewer errors will appear, the time taken to create works such as writing and art will be shorter.
However, it’s clear that AI is already rewriting all the rules that we have been living by for centuries and within our lifetimes, it’s likely that it will become increasingly hard to discern human-generated responses and content from that created by a compute