MAYS LANDING, N.J. (November 28, 2018) – Atlantic City Electric recognized four outstanding employees with the company’s annual Premiere Customer Experience Award for their work in delivering exceptional customer service over the last year. The award recognizes employees who made a difference in the lives of customers through assistance and support on important topics, such as energy bills, energy assistance programs, or service requests.
Atlantic City Electric established the award as part of its ongoing efforts to continually promote a customer-focused environment and to recognize employees who go above and beyond to provide a positive customer experience.
“A call into one of our representatives may be one of the most important interactions a customer has with us,” said Mike Poncia, vice president of Customer Operations for Pepco Holdings, which includes Atlantic City Electric. “Providing customers with a personal and thorough experience is only possible through the hard work and dedication of our team members. This award provides us with an opportunity to acknowledge those who exemplify this commitment and celebrate the continued focus on customer centricity across our company.”
The employees recognized for their commitment to customer support include:
- Lora Harber, a senior customer care specialist from Pine Hill, N.J. who has worked for Atlantic City Electric for eight years.
- Liza Hern, a customer care associate from Pennsville, N.J. who has worked for Atlantic City Electric for one year.
- Kirsten Rasefske, a customer care associate from Pennsville, N.J. who has worked for Atlantic City Electric for one year.
- Elliot Vazquez, a customer care associate from Bridgeton, N.J. who has worked for Atlantic City Electric for one year.
Award recipients were chosen based on feedback provided by customers and their demonstrated ability to bring together their knowledge, listening skills, and drive to deliver an exceptional customer experience. The employees also received trophies and certificates commemorating their accomplishments.
To learn more, visit The Source, Atlantic City Electric’s online news room. Find additional information about Atlantic City Electric by visiting www.atlanticcityelectric.com. Follow the company on Facebook at www.facebook.com/atlanticcityelectric and on Twitter at www.twitter.com/acelecconnect. Atlantic City Electric’s mobile app is available at www.atlanticcityelectric.com/mobileapp.
Atlantic City Electric, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe, reliable and affordable regulated electric delivery services to approximately 550,000 customers in southern New Jersey.