Danielle DiNapoli, from Lambertville, said she left her seemingly healthy 8-year-old dog, Scruffles, at the Flemington store toward the end of last month — but less than an hour later, she received a phone call explaining the canine had been taken to a local vet, Patch reported.
When she arrived at the animal hospital in Flemington, a veterinarian told her that Scruffles had been dead upon arrival. They attempted CPR, but were not successful.
DiNapoli also claimed no PetSmart staff was at the hospital by the time she got there, and that there is no way yet to tell how long her dog had been dead prior to her arrival at the facility.
PetSmart in a statment said they immediately conducted an internal investigation, which determined staff followed “all policies and procedures."
“The outstanding piece of this investigation is the result of the necropsy report, which will likely assist in understanding the overall circumstances leading to Scruffles’ unfortunate passing.”
But DiNapoli said the store has changed its tune on several occasions.
PetSmart “refuses to answer my questions regarding her passing and only states it’s under investigation. We have asked to speak to the groomer and a report of what happened during her last hours on earth,” DiNapoli wrote in a Facebook page aimed at getting answers on her companion’s death.
Since the page, “Justice for Scruffles” went live on Facebook at the end of 2017, thousands of people have joined to voice their support for the pup while others have shared experiences of their own with PetSmart grooming.